Customer Care Center is dead & gone
Part of a canned response I received from postmaster@netidentity.com was the following:
To go to the customer care center, please point your browser to:This link is dead, and nameplanet.com URL requests get redirected to the NetIdentity login page -- so it appears that NamePlanet is dead, and the Customer Care Center is gone.http://support.nameplanet.com/bin/customer.exe
After I informed the support team at contactus@netidentity.com about this situation, I received a followup message (again from postmaster@netidentity.com) asking, "How is the link dead? Can you not log in? Do you receive an error message?" -- so evidently the new Tucows support crew at NetIdentity are using the obsolete old help-desk scripts from the pre-Tucows days. It appears that the blind are leading the blind there at NetIdentity Central.