Three Months and counting
Three months have passed since the NetIdentity Migration Disaster and many of the same problems remain unresolved, not the least among which is the issue of customer non-service:
... there were some email system disruptions... during which various aspects of the email system were degraded.Left unsaid is the fact that "rebuilding" would not be necessary if the e-mail service hadn't been destroyed in the first place. Alas, that would have required foresight and planning, two items that were left off the Tucows menu for this migration.
The regular NetIdentity system status page has not been updated...
People have lost their jobs because of the customer service issues we're facing. Others have lost their jobs because of the performance quality of the infrastructure we're providing. Letting people go is the easy part though -- rebuilding takes more time.