Four Months and counting
Now that four months have passed since the NetIdentity Migration Disaster one might reasonably expect that the e-mail problems would have been resolved, along with the problem of customer non-service -- not so! Customers are still experiencing difficulty sending and receiving e-mail, and even more difficulty (call it "impossibility") in getting a response from Customer Non-Service either by telephone or by e-mail.
4 Comments:
I've been a Netidentity customer for roughly 9 years. Somehow the "migration" last Fall didn't affect me, but since 2/5/07 I haven't been able to check e-mail via Pop3. I have to go to webmail. I've sent lots of e-mail to their support and haven't even gotten a form letter back.
...and I have to pay for their "service" because they squatted on my family domain name.
There should be a class action suit over this. We're paying for a service and they aren't delivering.
Netidentity "support" was never good, but it deteriorated to the level of a bad joke during Summer 2006, and it is unlikely to improve any time in the near future.
I am in agreement, I've been a NetIdentity user for at least 7 years. I was unaffected with the conversion because I used a POP3 client and held mail locally.
When my account accidently expired recently, I renewed immediately since they cut me off, but now POP3 complains of an invalid password whereas Webmail accepts it fine.
I've sent an email per week to their customer service asking for a reply. BUT NOTHING.
THIS IS ABSURD. I'll join the class action!
Dan B
dwb@connexsoftware.com
I havebeen a client since mailbank. $4.95 for mail. Where have those days gone.
I have finally bought a domain and started to migrate my email. I am down to family and friends on my old email.
I'll join the class action as well.
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