another migration
On Saturday 28 April, the Domain Direct (NetIdentity) e-mail servers will migrate again to yet another location. This should be just fascinating -- unless you're still a NetIdentity subscriber.
A history of the NetIdentity crisis brought about by Tucows, from the viewpoint of one beleaguered user. The same incompetent bungling and failed leadership that led to the crisis continues with Hover and OpenSRS.
On Saturday 28 April, the Domain Direct (NetIdentity) e-mail servers will migrate again to yet another location. This should be just fascinating -- unless you're still a NetIdentity subscriber.
2 Comments:
I have had it with Netidentity.
Mail had been erratic for a long time. The final straw was when I on the 4th of mars I got a mail from Melbourne IT stating that my domain would be deactivated. At first I thought that it was another spam letter but realised that it was genuine. I had not received any notice from Netidentity about renewal of my account but swiftly paid for another 2 years. After this mail stopped coming to my account and according to Melbourne IT the domain had 2 weeks later still not been renewed by Netidentity. To prevent the domain been put out for sale I paid myself Melbourne IT the fee for one year.
Netidentity did not respond to email from me. I thereafter as the domain was registered in my name used a DNS server in Sweden.
Since then mail is fine no thanks to Netidentity.
In the last month I have send 8 mails or so to costumer service for a full refund but have got no response what so ever. Is there anybody who knows a functioning way of getting hold of costumer service?
Cheers
puffin
# Is there anybody who knows a
# functioning way of getting hold of
# costumer service?
Unfortunately no. Your best option for obtaining the cancellation of your account and a refund of your payment is to write Jonathan Clarke [jonc@netidentity.com] and request it.
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