Tucows system-wide pratfall
Tucows VP of Marketing Ken Schafer wrote:
On behalf of everyone at Tucows I would like to once again apologize for the frustration our Email Defense service has caused...
... the roll-out of what was supposed to be an enhanced version of Email Defense on March 1 has been anything but a success.
I can't tell you when this will be [fixed] but we're talking months not weeks.
... since a poorly executed upgrade to the Email Defense service at the beginning of March, access and reliability of the quarantine has been spotty at best. Our provider has been unhappy with this but has been unable to determine a way to fix the underlying problems...
Effective some time on May 4th you will no longer be able to access the web portal and you will no longer receive emailed reports about your quarantine.
We apologize for any inconvenience this may cause you...
Another go-round in the ongoing cycle of incompetence, failure, apologies, excuses, and more apologies.
2 Comments:
Tucows Reports Continued Strong Results for the First Quarter of Fiscal 2007. Soon they will launch their new email system build from teh ground (bet on it that it will be rock solid and you will see service levels again from what you are used with the cows)
# bet on it that it will be rock solid and
# you will see service levels again from
# what you are used with the cows
Based upon my previous unsatisfactory experience with the cows, which is what I am used to (since their acquisition of NetIdentity last summer), I would bet money that it will *not* be anything close to "rock solid". If you're visiting Las Vegas and you feel like putting your money where your mouth is, let me know -- we can meet at a venue that handles private wagers.
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