DomainDirect/NetIdentity Customer Comments
Excerpts from customer comments on the Domain_Direct/NetIdentity blog:
All email services are down. I cannot access webmail or pop.
The Network Status page does not indicate that a problem exists.
The tech support phone number says, "Sorry, we're closed".
I moved 20 domains off the DomainDirect servers after the February/March meltdown. It was the smartest thing I ever did. I am sad at what DD turned into...
I have been sending support request emails for the last couple of weeks. No response yet.
I am simply fed-up with the services, response from the company as well as all of the upgrade attempts that have been made since the purchase. Many of my e-mails continue to be bounced back, errors continue to appear when trying to reply, forward and delte e-mails. All of the e-mails and errors have been sent to customer service including a direct e-mail to a rep that provided me with her personal e-mail address. To this day, the problems continue and I have not received a single response. ALL OF THIS AFTER BEING ON HOLD 3 times for OVER 20 minutes waiting for someone to answer. I am not sure what kind of business you are pretending to run here.
Tucows makes a promise, misses the date and does not keep customers updated. We still have a poor e-mail system. Customer service continues to struggle.
... transfers take two weeks (instead of like 24/48 hrs)
Eleven months have passed since the September Disaster and NetIdentity e-mail is still b0rken.