Tucows VP of Marketing Ken Schafer
wrote:
On behalf of everyone at Tucows I would like to once again apologize for the frustration our Email Defense service has caused...
... the roll-out of what was supposed to be an enhanced version of Email Defense on March 1 has been anything but a success.
I can't tell you when this will be [fixed] but we're talking months not weeks.
... since a poorly executed upgrade to the Email Defense service at the beginning of March, access and reliability of the quarantine has been spotty at best. Our provider has been unhappy with this but has been unable to determine a way to fix the underlying problems...
Effective some time on May 4th you will no longer be able to access the web portal and you will no longer receive emailed reports about your quarantine.
We apologize for any inconvenience this may cause you...
Another go-round in the ongoing cycle of incompetence, failure, apologies, excuses, and more apologies.