dialogue with Ross Rader at Hover
Rhonda Henderson asked: "What is your strategy?"
"if Tucows is trying to get out of this business, wouldn't it be better if you just informed us?
I seem to be paying more for less services.
... if the idea is to run your business off, just tell us."
Ross replied: "we had to streamline and simplify our offerings"
Nicolette Bonner-Mielke asked: "If you guys continue to have massive outages, and now getting touch with a real person is more difficult than ever, what have you accomplished??"
John Moffat replied: "thank you for your post"
Ross claims: "I have seen some accounts with 10 domains that were paying $6.82 and some with thousands that were paying $15"
Rhonda Henderson: "I have never paid $6.82 for a domain nor $15.00 .
All the domains I handled have been charged at $34.99 or $49.99 .
I AM paying more for the same services!
Actually, I'm paying more for "less" services.
I don't see where things have improved at all."
Ross: "Any discounts that you would have had with our prior services will be honored with Hover"
James Roy replied: "This is not true at all. I had been with IYD for 7 years and had been paying $8.37 per name. Now I pay $9.00 and $15.00 per name. See ticket #3293 and 9730. This is ridiculous."
Jason Axley wrote: "worst, slowest service EVER to respond to helpdesk requests...
... you also don't have enough phone support"
Jon Clarke: I removed your posts from this topic...
Falsehood
Jon Clarke: ... and applied posts to the topics that you were asking about.
How long does it take?