Customer Care Center is dead & gone
Part of a canned response I received from postmaster@netidentity.com was the following:
To go to the customer care center, please point your browser to:This link is dead, and nameplanet.com URL requests get redirected to the NetIdentity login page -- so it appears that NamePlanet is dead, and the Customer Care Center is gone.http://support.nameplanet.com/bin/customer.exe
After I informed the support team at contactus@netidentity.com about this situation, I received a followup message (again from postmaster@netidentity.com) asking, "How is the link dead? Can you not log in? Do you receive an error message?" -- so evidently the new Tucows support crew at NetIdentity are using the obsolete old help-desk scripts from the pre-Tucows days. It appears that the blind are leading the blind there at NetIdentity Central.
posted by Tucowed @ Wednesday, October 25, 2006
4 Comments:
Just a little point:
Elliot Noss: No, in fact it's been a long time in the making. We've known the folks at NetIdentity for a number of years now; in fact we supply them with some of the services that they currently use. So they've been a customer for some period of time. In fact, the principal of NetIdentity, the chairman, is the fellow that introduced me years ago to Mark Cuban for the first time. A lot of you certainly on the investment side know that Mark Cuban is a shareholder at Tucows. Mark also happens to be a shareholder in NetIdentity. So for years both sides of this deal, both NetIdentity folks us on the Tucows side have thought that the best place in the world to take advantage of that domain name portfolio was inside of Tucows.
Source:
http://internet.seekingalpha.com/article/12787
Seems to me Mark Cuban is in a unique position to either pull strings or 'take the rap' for this fiasco.
In case you don't know, Mark Cuban is quite a big cheese in the internet world. He most recently hit the headlines by describing Google's acquisition of YouTube as "Moronic". It's not too much of a stretch to describe Tucows' premature and poorly-planned migration of the netidentity customer base as 'Moronic'. I wonder if he can be provoked to comment on the issue?
# Seems to me Mark Cuban is in a unique position to either pull strings or 'take the rap' for this fiasco.
Maybe -- but I doubt that Mark Cuban has the know-how to make informed decisions about e-mail migration, whereas Tucows claims to know it all.
YEEHA!
Jonathan Clarke (jonc@netidentity.com) has written to say I can cancel my account and have my money back!!
Goodbye NonIdentity - Goodbye Tucows :-)
I can get on with my life now.
I want to echo the many disappointed comments concerning NetIdentity / Tucows. The technical glitches have been maddening, the lack of respect for the customers has been infuriating, but the result of the so-called 'upgrade' is a major step backward in technology.
This whole process should be a business school case study in how NOT to run a business. I would recommend people look at other alternatives. I sure am.
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