welcome to Hover

Like it or not, Domain Direct accounts have been transferred to Hover, and customer reactions have leaned heavily into the "not" direction:

was dumped over to this new Hover thing with no warning or explanation or direction. I stumbled my way through the renewal process and later found out their is no hosting at the new "Hover".

I'm transferring all my domains elsewhere because of Hover's interface.

I'm moving everything I have over to another company. And I'm recommending that all my web clients do the same. The new hover.com site really sucks. My recommendation is to stay clear of these guys.

Ross responds: "some people are going to find the transition difficult."


reactions to the response:

NO CUSTOMER SERVICE at Hover.

there are many customers that have been led astray.

the whole thing has been badly fumbled

I have transferred all my domains away from Hover several weeks ago. Today I checked my bank accounts and noticed a charge from Domain Direct. I tried calling, but was on hold for 30 minutes

Still no phone number reachable from the front page. Still sucks. Old number still in excess of 1 hour hold times.

Your customer support is the worst I have ever experienced. For my last two support tickets, the first reponse took 141 days (DAYS, not hours... DAYS) to get a response... I recently submitted a new ticket (apparently I don't learn) for the SAME ISSUE and it's been 9 days with no response.

they started withdrawing support services, wait times got longer.

I have tried in several ways to get any response from Hover -- so far with no success.

Quite simply -- the Hover.com services suck ass. I've immediately migrated the majority of my domains off of Hover...

My admin contact is gone to ground and Hover will not reply to my emails. All I want to do is give them money to renew the domain -- yet they do not seem interested. CANNOT WAIT TO GET AWAY FROM THIS COMPANY.

they can move NetIdentity to Hover and raise the price... WHAM!! You are now charging $10 per year more... and that is way more than I wanted to pay. Half the time my email has not been working properly.

you have been arranging the deck chairs on your "Titanic" for a long time and nothing has changed at Hover.

I got no notification of the switch or changes. I am unable to log into the site with my old credentials and have been waiting 4 days to have my issue acknowledged. If this is the level of customer support I should expect, I am moving my domains away ASAP... that's if they ever get back to me.