A history of the NetIdentity crisis brought about by Tucows, from the viewpoint of one beleaguered user. The same incompetent bungling and failed leadership that led to the crisis continues with Hover and OpenSRS.
"NetIdentity Email Upgrade Is Completed" -- and it sucks
Customer reactions to the NetIdentity e-mail "upgrade":
I have heard from 2 colleagues that their emails are being rejected or they are not receiving my messages.
... the new interface really, truly, does suck.
help@domaindirect is NOT getting any response. Ever. Period.
I'm very frustrated with this "upgrade".
I found the simple solution to the attachment problem... appears you should just use a different webmail provider that actually works.
Once Again DomainDirect email is D E A D - dead! The status page reads 'Active" and all issues are "Resolved" however the reality is no access via any route.
Once again, I am unable to access email by Webmail or by send or receive via local Outlook. Please FIX YOUR EMAIL SYSTEM.
This is a joke. It MUST be a joke.
I try to send mail, find ot that the RBL has struck. Again. Four times now. I then send a message to support (none of which have EVER been answered) to find it working again some hours later, if I am lucky.
I cannot believe that you are unable to change the fonts, the platform seems to change different lines of my emails to different fonts - its ridiculous and very unprofessional.
system down or what is wrong now?
can you get that thing working for once?
"Service Unavailable" - when will this stop? Why do I even try!?
I understand phone support is now open 7/12. I am currently on hold -- have been waiting for 25 minutes. This is outrageous.
I have never received a reply to the email I originally sent requesting support for the blocked/missing emails.
"We were unable to perform your request, please try again."
Oh, goodie, a new out-of-order phrase.
PLEASE FIX YOUR EMAIL/WEBMAIL SYSTEM.
Still no webmail service with the same error messages!
This is unworkable.
Should I be ordering pigeons or snails?
Now the spam filter is so good it is stopping me from sending my e-mails.
The more things change at NetIdentity, the more they stay the same.
click
here for a current Tucows stock chart,
or just scroll down to the bottom of this page.
click
here for a current Tucows stock "Price Performance" table.
Tucows corporate
web-page.
NetIdentity is now
Hover, so of course there are
Hover system issues
"We are again seeing issues with the main Hover system."
add me to the list of the unimpressed
"no contact info on their home page, no help menu"
trying to get some support for the past 2 weeks and have had no reply
"have been having trouble since trying to renew our domain"
Us Versus Tucows
"a blog for those fed up with Tucows (NetIdentity, Domain Direct, etc.) and who are
ready to do something about it"
from Cluster A to Cluster F**k
"with this notoriously bad-luck strewn product"
You call this service?
"This is the most disappointing service I have used in a long time...
I have yet to see anything work right"
support may be in need of some quality control
"waiting 5 days for a reply"
new "Processing Fee" at OpenSoReS from Tucows
"Everyone here is tired of being nickle-and-dimed"
Tucows Incompetence
"the ridiculous webmail interface that looks like a high school project.
You have shown your incompetence in the past.
This e-mail service is much too complicated for you.
Tucows = Incompetence with a capital 'I'
I opened a ticket a long time ago. Of course they did nothing.
SHAME ON YOU TUCOWS. SHAME ON YOU."
Downsizing at Tucows
"laying off approximately 15% of its staff"
Tucows stripped of its Registrar Seal of Approval
"the World Association of Domain Name Developers has voted to revoke the Registrar Seal of
Approval awarded to Tucows"
NetIdentity Complaints - Bad service
"has been down multiple days 3 times YTD"
I hate Tucows and
NetIdentity right now
"I am sick to death of the broken email, broken delivery, broken blog software, clunky interfaces,
and general lack of investment in this service"
NetIdentity failure powered by Tucows
"I will not renew my account expiring in 2009"
Tucows
launches the brilliant, sophisticated YummyNames
"Why settle for a lousy domain name? (like we did)"
Tucows… Come On!
"Tucows just keeps the domain"
Tucows Now Selling The Expired Domains They Kept From Their Customers
"it has started Yummydomains.com to sell tens of thousands of those domains"
Site contents deleted - use at your own risk
"all the files of my original site were gone"
Domain Renewal - now taken by Tucows
"They took it AFTER the domain was already renewed"
Tucows/Netidentity sold my domain name
"their declining stock price is forcing them to make some quick cash"
Is it worth this frustration?
"I will cancel this service as soon as the subscription finishes"
Giving up on NetIdentity
"my site and all its content vanished"
Netidentity email failure/outage lasting for 4 Days
"should be interesting to those considering using their service"
service
has been down for almost a day and has been intermittent for 3 days
Virgin.net Knocked Offline by
Tucows
"a series of unanticipated hardware failures"
how exasperating these people are to deal with
"It never works."
hanging out in the NetIdentity Office
"I am a very unhappy NetIdentity customer."
after Tucows purchased Netidentity the service and customer service
both simply fell apart.
the NetIdentity service has hit rock bottom since being taken over by
Tucows
no reply to my service
requests
"service is one of those unheard-of words"
not able to access my paid-for email/web service
"they need to get out of this business"
Tucows has a deferred problem
"Tucows has lost 50% of its market value since July 2007"
net loss for the first quarter of 2008 was $1.1 million
--
how a company loses money providing e-mail and domain names --
the cow is half empty
"their market share has been dropping"
Tucows Revenue Falls Short, Stock Tumbles
"disappointing Google ad revenues"
Tucows forever
"how a woman feels when her drunk ex-boyfriend calls at 3AM saying he misses her..."
Nitido WebMail at DomainDirect Sucks
"why do people have to break things that aren't broken?"
the future of Tucows Developer Blog
--
in a word, "bleak"
--
Why I’ll Never Do Business With Tucows Again
"managed by incompetent, uncaring, and completely clueless people"
Re-imagining Our Email Defense Service
-- just imagine it actually working! --
"it really sums up a lot of my approach to business"
-- a nice, warm pile of irony --
Companies Must Understand There Is
Nowhere To Hide
-- even better irony from a Tucows VP --
Corporate Blogging Best Practices — by Ross Rader (!)
-- a case study in irony --
Terror Goes Digital With Canadian Help
"the website for al-Qaeda was registered to Contactprivacy, the anonymous-registration arm
of Tucows"
Tucows Facilitating Hamas Propaganda
"Canadian firms selling service to Hamas include Tucows"
the incompetence of Tucows
"Tucows passing the buck"
NetIdentity business ways
"is this the way to run a good business?"
Mismanagement, Bad Customer Service, and a Revelation
"how not to succeed in growing your business"
NetIdentity Aren't Smart
"really lousy webhosting"
This Isn't Customer Service
"why do I have to fix this company's problem?"
This isn't customer service, Finale
"The solution is simple. Find another company. Take your business elsewhere."
What's happening at NetIdentity?
"having lots of problems"
So what's happening with NetIdentity?
"My email has been down pretty much ALL WEEK"
Recent Blogrolling Downtime
"We still have an issue"
Blogrolling no more?
"odd that they would buy this service and then basically abandon it"
Blogrolling Update
Blogrolling Update 1
Netidentity Email Migration Nightmare
Netidentity Email Migration Nightmare: Update
NetIdentity's "Reliability Report" from the Better Business Bureau
"BBB Rating: Unsatisfactory"
-- note the "Additional DBA Names" section, listing
"Glazen Online Services"
,
run by notorious spammer David Glazen; and "Loanclub.biz"
,
a fraudulent online lender --
Spamfree, virusfree NewNetMail: Jaap Verduijn's answer to the
NetIdentity/
NamePlanet disaster
using Gmail to read other accounts
"Gmail instead of the crappy webmail interface that NetIdentity provides"
NetIdentity Transition Survivors Group (NTSG) — Google
"to discuss the recent transition disaster"
NetIdentity & Tucows "migration" fails miserably
"by far the worst example of customer service"
Tucows screws up NetIdentity and NamePlanet migration
"a new, horribly-designed e-mail system"
Netidentity E-mail Fails
"a service provider has stopped providing service"
Netidentity E-mail Crisis Ends for PR Consultant
"Netidentity, owned by Tucows, went from bad to worse"
Mailbank.com (NetIdentity/NamePlanet) Email Migration — WikiPedia
Tucows Talk on WikiPedia
System migration may be the most dangerous thing Tucows could ever do
"our technical team is working on fixing this issue"
there have been too many issues with your Tucows migration
When Business Processes Fail
"this problem is endemic"
The end of explorers@whyte.com
"even worse since they were bought by Tucows"
Netidentity/Tucows email Price Increase
"they are a novice in the email space and completely messed this one up"
NetIdentity extended downtime
"this one has gone on for months and is beyond real"
No More BS Ross — FIX IT!
-- The Unintentional Comedy --
Bandwagon Missed
"Tucows bought NetIdentity and has since screwed up the whole system"
Why Have I Moved My Website?
"Netidentity email service is virtually unusable"
a foolish spam policy
"not very good for email"
NamePlanet — the worst customer support
"We've had a few problems"
NetIdentity, please stop
"I don't want it any more"
Ok, so I got a blog
they screwed up the transition and made my whole site go "under construction"
Tucows resurfaces!
"I pretty much gave up and forgot about Tucows"
Receiving Problems With Your NetIdentity Account
"There are a number of reasons"
Sending Problems With Your Email Account
"the problems are common"
Do yourself a favour and avoid NetIdentity
and any service provided by Tucows
"I HAVE NOT BEEN ABLE TO RECEIVE MY INCOMING E-MAIL MESSAGES"
Dude, where's my website??
"Whoops!!!"
How much is
your blog worth?
cast your vote for/against NetIdentity
4 Comments:
I agree. This domaind direct downgrade SUCKS!
Here's what I wrote on JavaRanch:
http://saloon.javaranch.com/cgi-bin/ubb/ultimatebb.cgi?ubb=get_topic&f=32&t=011003
Man, why do people have to break things that aren't broken?
My ISP decided to upgrade, I mean downgrade, their online email client. So, they introduce this thng called Nitido WebMail which delivers an unbelievably horrible experience to the end user.
I mean, with my email, all I want to do is read my email, and read it quickly. Too bad, because reading email wasn't a priority for the Nitido Email System.
The scripting loses words. The other day, someone sent me their address, and the street just got blanked out - you couldn't see it. Happened again with another address. Yes, this email text display system can't display text.
And attachments. I like to right-click and Save-As for an attachement, but not with this advanced technology. You can't right-click and Save-As, as you only get some driver file, not the attachment. Nice - Nitido Webmail makes the easiest tasks in the world hard.
And the whole thing is scripted, so key text, you can't even highlight. I have a few emails in my saved box that have phone numbers or other details that I often use, and when I need them, I just go to my Saved box and do the highlight and copy thing - but, copy and paste is not a feature Nitido WebMail and the keen minds at DomainDirect wanted to support. Yes, Nitido makes easy things hard, and the easiest things impossible.
Plus, you can't tab. I mean, the greatest advancement in internet browsers in the last few years is the ability to tab. When I've got a boatload of email, I like to open them all up on new tabs. That way, when I'm done one email, I can hop to the next tab, and either read an email that was already downloaded, or delete something that was obviuosly spam. However, this new system has decided not to support tabs, something the old system did just great. So, now I've got this slow, garbage, scripted email system from Nitido that is not only frustrating to use, but it makes me wait and wait for my email to download.
There are a million other problems with this Nitido WebMail system that Domain Direct is using. I mean, the system was fine before - it allowed you to read your email. Now, you can't even do that properly.
Nitido - the name must be a combination of Nitwit and idiot - NITwitIDiOt.
Why must people break things that aren't broken? Boy, does it ever frustrate me.
Well, that's my rant.
-Cameron McKenzie
Tucows Sucks. Period. Look at their falling stock price, hitting 53 cents today! this is a penny stock and I would not be surprised if it crashes and burns. Tucows will not invest money in their infustructure! They are sourcing their development to Eastern Europe. Time for a new CEO!
How in the hell do they get away with this? They throw away my mail, their search function doesn't work, they don't respond to trouble tickets, people send me messages that get bounced back to them and a dozen other highly frustrating problems i cannot think of now!!! how do they stay in business. off to the better business bureau and maybe a law office.
I've spent a frigging hour so far on the phone because the reseller of the reseller of the reseller for tucows went out of business... WTF do they let anyone become a reseller? jesus christ, spent 15min. on the phone with GoDaddy to fix a similar issue... I had to threaten to sue tucows for them to even get me a customer service number for the reseller of the reseller... Tucows = ClusterFuck the internet will be better when they get bought out by godaddy for .00001 on the dollar.
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