Tucowed -- The Blog

Tucowed -- The Blog

A history of the crisis brought about by , from the viewpoint of one beleaguered user. The same incompetent bungling and failed leadership that led to the crisis continues with and .

Thursday, September 27, 2007

now Tucows is killing Blogware

Comments by customers who are leaving Blogware:
Tucows seemed to have abandoned Blogware: no new features, and even bug fixes became rather sporadic. We were struggling with a rather manual spam-filtering process, and system availability has become worse and worse.

Blogware has been experiencing several bugs making it impossible to continue with that service.

When your resellers are leaving your platform that should be your first clue that you aren’t getting it right. Over the years I’ve dealt with all kinds of silliness from Blogware.

... it is very apparent that in Blogware’s case they don’t seem to value these customers in the first place.

Blogware has done nothing in many cases to resolve issues that have been known for years. Some very basic things need fixed yet they have been broke for ages.

The control panel basically has worked on-and-off when it feels like it for months now. This issue has been repeatedly reported yet never fully fixed.

... many times the service times-out on me when trying to post an article. This is an issue that has been reported for years by many Blogware customers. I’ll bet you guessed that it hasn’t been fixed.

Blogware service could become a major player with some effort. To me it seems as if no one at the company wants to make that effort. I can say this after almost four years of using the product. It’s been made very clear that no one is wiling to steer the product development in the direction it needs to go. I’m surprised that Tucows hasn’t pulled the plug yet. The company doesn’t seem to want to support the product. So why not just give up and call it a failure?


TrackBack management was laughable to begin with in BlogWare, and that problem only got worse with the onslaught of nefarious digital data warlords. That’s ultimately what drove me away from BlogWare, truly. It’s an increasingly-antiquated platform when compared to WordPress -- for novices and experts alike. Sorry, TuCows.

Blogware is part of a package offered by Tucows to its ISP customers -- which, in turn, offer the web-based blog platform program to their own customers. In other words, the customer of Blogware is really the ISP, not the blogger. This is key. When the end-user of your program is not your primary customer, trouble is sure to follow.

I sent [a complaint] to Blogware on June 27. I got a response on October 27, four months later. Not good for any company, but especially bad for a company that sells a platform for "immediate communication."

Blogware just isn't paying attention to end-users. As of this writing, the most recent blog entry on Blogware's own blog is three months old.

Blogware is too isolated from its real customers. Blogware sells to ISPs. ISPs are not really set up to support applications; the more they have to support them, the less money they make.

The marketing lessons are clear: you can't treat your real customers like second-class citizens.


Goodbye Blogware! Over the next few days (maybe even a week, depending on how hard this is) I am going to be moving the Web Hosting Show from Blogware over to another server that has WordPress on it. I am just so tired of Blogware giving me the run around when it comes to posting, trackback spam and so much more.

For the past month, the 'dashboard' on Blogware has worked intermittently for me at best. It's been down for 12-hour stretches, and for days at a time.

There are all types of other technical problems making my blog an absolute pain to use.

Talking to others and the reseller, it's not just me.

Blogware or Tucows haven't posted one word of explanation about this totally unacceptable situation.

It looks like another web service is being killed by Tucows indifference.

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click here for a current Tucows stock chart,
 or just scroll down to the bottom of this page.

click here for a current Tucows stock "Price Performance" table.

Tucows corporate web-page.

NetIdentity is now Hover, so of course there are Hover system issues
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add me to the list of the unimpressed
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from Cluster A to Cluster F**k
 "with this notoriously bad-luck strewn product"

You call this service?
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support may be in need of some quality control
 "waiting 5 days for a reply"

new "Processing Fee" at OpenSoReS from Tucows
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Tucows Incompetence
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You have shown your incompetence in the past.
This e-mail service is much too complicated for you.
Tucows = Incompetence with a capital 'I'
I opened a ticket a long time ago. Of course they did nothing.
SHAME ON YOU TUCOWS. SHAME ON YOU."


Downsizing at Tucows
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NetIdentity Complaints - Bad service
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I hate Tucows and NetIdentity right now
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NetIdentity failure powered by Tucows
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Tucows launches the brilliant, sophisticated YummyNames
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Tucows… Come On!
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Site contents deleted - use at your own risk
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Domain Renewal - now taken by Tucows
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Tucows/Netidentity sold my domain name
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Is it worth this frustration?
 "I will cancel this service as soon as the subscription finishes"

Giving up on NetIdentity
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Netidentity email failure/outage lasting for 4 Days
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service has been down for almost a day and has been intermittent for 3 days

Virgin.net Knocked Offline by Tucows
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how exasperating these people are to deal with
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hanging out in the NetIdentity Office
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no reply to my service requests
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not able to access my paid-for email/web service
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Tucows has a deferred problem
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net loss for the first quarter of 2008 was $1.1 million
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the cow is half empty
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Tucows Revenue Falls Short, Stock Tumbles
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Tucows forever
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Nitido WebMail at DomainDirect Sucks
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the future of Tucows Developer Blog
 -- in a word, "bleak" --

Why I’ll Never Do Business With Tucows Again
 "managed by incompetent, uncaring, and completely clueless people"

Re-imagining Our Email Defense Service
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"it really sums up a lot of my approach to business"
 -- a nice, warm pile of irony --

Companies Must Understand There Is Nowhere To Hide
 -- even better irony from a Tucows VP --

Corporate Blogging Best Practices — by Ross Rader (!)
 -- a case study in irony --

Terror Goes Digital With Canadian Help
 "the website for al-Qaeda was registered to Contactprivacy, the anonymous-registration arm of Tucows"

Tucows Facilitating Hamas Propaganda
 "Canadian firms selling service to Hamas include Tucows"

the incompetence of Tucows
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NetIdentity business ways
 "is this the way to run a good business?"

Mismanagement, Bad Customer Service, and a Revelation
 "how not to succeed in growing your business"

NetIdentity Aren't Smart
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This Isn't Customer Service
 "why do I have to fix this company's problem?"
This isn't customer service, Finale
 "The solution is simple. Find another company. Take your business elsewhere."

What's happening at NetIdentity?
 "having lots of problems"

So what's happening with NetIdentity?
 "My email has been down pretty much ALL WEEK"

Recent Blogrolling Downtime
 "We still have an issue"

Blogrolling no more?
 "odd that they would buy this service and then basically abandon it"

Blogrolling Update
Blogrolling Update 1

Netidentity Email Migration Nightmare
Netidentity Email Migration Nightmare: Update

NetIdentity's "Reliability Report" from the Better Business Bureau
 "BBB Rating: Unsatisfactory"
 -- note the
"Additional DBA Names" section, listing "Glazen Online Services", run by notorious spammer David Glazen; and "Loanclub.biz", a fraudulent online lender --

Spamfree, virusfree NewNetMail: Jaap Verduijn's answer to the /

using Gmail to read other accounts
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NetIdentity Transition Survivors Group (NTSG) — Google
 "to discuss the recent transition disaster"

NetIdentity & Tucows "migration" fails miserably
 "by far the worst example of customer service"

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 "a new, horribly-designed e-mail system"

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 "a service provider has stopped providing service"
Netidentity E-mail Crisis Ends for PR Consultant
 "Netidentity, owned by Tucows, went from bad to worse"

Mailbank.com (NetIdentity/NamePlanet) Email Migration — WikiPedia
Tucows Talk on WikiPedia

System migration may be the most dangerous thing Tucows could ever do
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there have been too many issues with your Tucows migration

When Business Processes Fail
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The end of explorers@whyte.com
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No More BS Ross — FIX IT!
 -- The Unintentional Comedy --

Bandwagon Missed
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Why Have I Moved My Website?
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a foolish spam policy
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NamePlanet — the worst customer support
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NetIdentity, please stop
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Ok, so I got a blog
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Tucows resurfaces!
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Receiving Problems With Your NetIdentity Account
 "There are a number of reasons"
Sending Problems With Your Email Account
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Do yourself a favour and avoid NetIdentity and any service provided by Tucows
 "I HAVE NOT BEEN ABLE TO RECEIVE MY INCOMING E-MAIL MESSAGES"

Dude, where's my website??
 "Whoops!!!"


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